We want you to love your gear so if you’re not 100% satisfied with the items you purchased, we offer a full refund or exchange (subject to availability) for goods purchased if returned within 30 days unless otherwise stated on the product description page. Please send an email to us on firstname.lastname@example.org if you need to return items. We try to be pretty flexible and make it super easy for you to shop with us
Conditions for Returns & Exchanges
There are a few rules in order to return or exchange a product with us!
1. Products must be returned within 30 days of purchase.
2. Original tags must remain attached.
3. Item(s) must be in original condition, unworn and unsoiled
4. Please email us on email@example.com for further instructions
5. Return shipping costs are the responsibility of the customer
We will notify you by email once your return has been received and processed and will process your refund as quickly as possible, however please allow at least 5 – 10 business days for your refund to appear in your account. We will issue your refund in the same method as to which your item was paid.
Please note: We are unable to offer refunds on items marked down on our sale page (discount codes on full priced items are OK) we will issue a credit or exchange in this instance.
If you would like to exchange a purchase for another style or size please contact us on firstname.lastname@example.org to discuss available items and we will provide details to send back the unwanted garment to us. The return shipping costs are the responsibility of the customer to get the item back to us for both Australian and International orders. For Australia orders we will cover the shipping costs to send your new item out to you (for one exchange per order only and via standard shipping). For international orders we are unable to cover the shipping to send your new item out to you so we will provide a separate invoice to you to pay for return freight.
Although we take great care when packaging your order if when you receive your order you find a fault in some way or a manufacturing fault has occurred within a reasonable time frame please email us at email@example.com to discuss further.
Please note: Items which have been damaged due to general wear and tear are not considered to be a fault.
We reserve the right to refuse any returned items that have been damaged after they are received by you or if they are not in new condition and original packaging. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.